At Divinexus Creations, we prioritize offering high-quality products and an excellent shopping experience. However, all physical products are fulfilled and shipped directly by Amazon. Therefore, all returns and refunds are subject to Amazon’s policies and procedures.
Returns and Refunds
If you wish to return or request a refund for a product purchased from Divinexus Creations on Amazon, please follow Amazon’s standard return process:
- Log in to your Amazon account.
- Go to Your Orders and select the order you want to return.
- Follow the instructions provided by Amazon to initiate the return or refund.
Please note that returns and refunds are handled exclusively by Amazon according to their terms and conditions. Divinexus Creations does not process returns or refunds directly.
Damaged or Defective Items
If you receive a damaged or defective product, please report it through Amazon’s return system as soon as possible. Amazon will guide you through the replacement or refund process.
Shipping Times
Shipping times vary depending on your location and Amazon’s delivery policies. Typically, deliveries within Europe may take between 1 and 21 business days.
Contact Us
If you have any questions or need further assistance, feel free to contact us at divinexus24@gmail.com. However, for returns or refunds, please use Amazon’s system directly.